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Job Opening details:-
Company Name :- Standard Chartered
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
Job: Business Support and Management
Primary Location: Asia-India-Chennai
Employee Status: Permanent
Posting Date: 05/Apr/2022, 8:51:46 AM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Business Development (BD) unit, which sits within the Commercial, Corporate and Institutional Banking (CCIB) division, is looking to hire a CRM Product Owner – Customer Service to join a newly established programmme that has been set up to deliver the long term Customer Relationship Management (CRM) Sales and Marketing solution. The programme looks to transform our sales & marketing approach, to unlock new revenue opportunities and to support our top-line growth ambition.
The CRM Product Owner – Customer Service will support & drive the definition and implementation of pan-CCIB transformation initiative CRMx. Responsibilities include aligning the Customer Service CRM Product Roadmap to the overall vision & strategy set by the Chief Product Owner and to take up ownership of the CRMx Servicing product backlog.
Presents and leads sessions and requirement workshops, based on Agile Delivery Methods
Defines, refines, socializes, and tracks product roadmap for owned Customer Service capabilities together with Cluster and Chief Product Owner
Has knowledge of CRM & Client Servicing products (Desired Dynamics 365, Pega, Service Now etc) to make adequate design decisions & propose solutions to requirements based on industry & technology best practices
Manage vendors, do joint design, and influence product direction
Drive adoption of the product
Share knowledge of Commercial, Corporate, and Institutional banking CRM customer service business processes and propose process changes based on industry best practices
Work with GEMS (Current customer service platform) Squad(s) to drive the definition and design of GEMS Application solutions, which integrate into the other business application & process landscape
Take up product ownership for assigned GEMS enhancements capabilities, the respective backlog, and scrum team delivery
Create clear user stories applying a deep understanding of AS-IS vs. TO-BE processes and well thought through acceptance criteria to achieve to intended business outcome
Effectively manage common & conflicting needs across different business stakeholders and arrive at a common ground
Follow the established Agile Delivery Framework governing the interaction between Product Owner and Scrum team that support GEMS Application deliveries.
Learn and gain adequate knowledge on GEMS Application to be able to make appropriate solution recommendations and design decisions based on both platform knowledge and industry best practices
Include and collaborate with junior team members in design activitie
Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite
Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite.
Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
CCIB Service Leads and Operations Teams
CCIB Sales Teams
CCIB COO Teams
CCIB BD CRM and Frontline Enablement Product Owners
Sales Enablement Refinement Forum
Sales Enablement Hive Leadership Team
Sales Enablement Hive Squads
CCIB Process Owners and Process Owners delegates, as applicable
Country/Regional/Segment Client Coverage Business Managers
Risk Framework Owners for CCIB Processes, where relevant
Legal, Audit and CFCC, where relevant
CCIB & CC MT, where relevant
External vendors and suppliers, where relevant
Our Ideal Candidate
10+ years in digital & technology implementations, preferably in a large Financial services organization, handling complex implementations.
5+ years’ experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a Product Delivery, Product Owner, or similar role
Proven experience in designing and delivering wholesale banking customer service capabilities spanning across multiple segments and product areas, ideally experience in a vendor solution delivery
Prior experience in mana ging change for a CRM Servicing or Customer service platform is preferred,
Understanding of wholesale/corporate banking products, processes, and an appreciation of the role of Client Servicing and their needs would be valuable
Desired – Agile Product owner training/certification
Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative sales engagement technology
Experience in the analysis and understanding of business processes and needs to develop a Product backlog, feature backlog & User stories
Experienced with managing delivery with scrum masters, technical developers, and architects
Develop and maintain the product vision and roadmap with (C)POs, squads, and stakeholders
Ability to manage effective planning, implementation, evaluation, and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology
Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.
Strong intellect with superior analytical, problem solving and decision-making skills
Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results
Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience
Strong stakeholder management ability in handling wide ranging and senior stakeholders (across segments/product areas)
Ability to build effective working relationships across all levels of a diverse, global organisation
Exceptional collaboration skills, strong team player
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
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