Are you searching for a Perfect job or looking for new opportunity then ebusinessarticle.com is best choice for you to search your dream Job.
Job Opening details:-
Company Name :- Kyndryl
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
Acknowledge and discuss the requirement from the customer for each new Build and Decommission of Servers, Establishes and maintains customer relationships through efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues. Negotiate with Customer on the delivery based on complexity of the build/Deco Monitors delivery status and provides status reports to customer Coordinate and support the build Admins to accomplish the task(windows/Linux/AIX), with regular follow-up. Validate all components that are requested are delivered and ensure on time delivery. Ensure SLAs defined for Build and Decommission are met and Handle customer escalation and provide a solution
Required Technical and Professional Expertise
Professional knowledge related to incumbent’s department or function.
Engaged as an independent professional.
Ability to articulate and compare alternatives approaches.
Negotiate with specified objectives.
Recognize problems related to project objectives.
Creativity and judgment applied to professional technical, or operational problems.
Independently generates solutions, based on analytical skills & business knowledge.
the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international).
Understands departmental mission and vision, Provides advice in technical/operational domain of specialization.
Generally, controls own work priorities and methods requiring tradeoffs.
Accountable for individual or team, or department results, and for the impact of the results on functional activities.
Participates in overall departmental program planning
May have budgetary responsibility.
Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Preferred Technical and Professional Experience
ITIL Foundation v4 Certified (or higher) , Knowledge of IBM SWG Brands and sub-Brands
Positive working attitude with a strong customer service focus
Can confidently work in an Agile environment
Proven soft skills, analytical skills, team player, excel skills and end user support
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
State / Province
City / Township / Village
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Role ( Job Role )
Service Delivery Specialist
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?
Disclaimer : ebusinessarticle.com is only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.