[New Job Vacancy] job in Hewlett Packard Enterprise, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
Hewlett Packard Enterprise
Position Name :-

Company Location :-
Chennai, Tamil Nadu
Job Category :
 General jobs

Full Job Description :-
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Job Family Definition:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Management Level Definition:
Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
Graduate degree in Computer science background
Experience: 2 – 4 yrs
Desired Skills:
Good communication skills, both oral and writtenBasic Presentation skillsShould be an expert in MS-OfficeShould have had experience working in troubleshooting applications, handling customers.Email etiquette
Job responsibilities:
Day-to-day query handlingTechnical Troubleshooting SkillsAnalytical SkillsCoordinating with Various support teams(IT/AA&S/Business SME)Taking part in projectsSupport the leads to achieve Business metricsFacing Customer and meeting their demandsGenerate Daily reportsQuery resolution and replying to client emailsTracking & Maintaining dataMeeting customer demands ( Turnaround Time & Accuracy parameters)Participating in business calls with clientsEnsure internal quality is metReview survey responsesAnalyzing root causes and resolvingDocumenting new learningsSharing new learning and best practices
Focal Point:
Handles complex issues by reproducing in train/test environments
Handles user access management and ensures SOX compliance
Handles internal quality validations
Covers weekend support and works with DXC (IT) on any major incidents reported
High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e- support, e-chat or similar.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
Understands internal processes and tools.
Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Join us and make your mark!
We offer..
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?
Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Office’, which means you will primarily work from an HPE office.

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