Are you searching for a Perfect job or looking for new opportunity then ebusinessarticle.com is best choice for you to search your dream Job.
Job Opening details:-
Company Name :- HDFC Bank
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
Customer Focused /accurate resolution to emails raised for review by Officers To review responses ensuring it addresses all queries raised by the customer with customer satisfaction as the prime focus To refer cases to the floor manager / Unit manager / Nodal Officer wherever customer request is getting declined.
To check for opportunities to fulfill customer requirement.
To ensure staff adheres to audit compliance as well as quality norms defined by business before customer response is released.
To review and guide staff to capture all customer interactions in the system with complete information to ensure details are available for any future reference.
Feedback To review and correct any inadequacies in the response drafted by officer during repeat interaction and share feedback Provide weekly feedback to team leaders and unit manager, the trend on writeback cases / errors for each officer basis writeback review.
Responsible for driving reduction in customer write back mails through review of writeback responses Process changes and Initiatives Identify and suggest new processes for the benefit of the unit with regard to reduction in writeback, reduce inadequacy in response, escalations etc.
Identify and suggest creation of new / changes in existing canned responses basis case review to Unit Manager / Quality & Training Manager.
Banks Product Knowledge
Good communication & written skills
Experience in Customer Service will be an added advantage.
Disclaimer : ebusinessarticle.com is only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.