[New Job Vacancy] job in HDFC Bank, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
HDFC Bank
Position Name :-

Company Location :-
Chennai, Tamil Nadu
Job Category :
 General jobs

Full Job Description :-
Job Description
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Fraud detection To ensure tracking of pending alerts every one hour To report high value dispute to relevant stakeholders upon identification To revert to mails on timely manner To ensure tracking on all temporary blocks to avoid customer escalation & inconvenience.
Timely action of declines for the agreed scenarios /response codes with Product team through PRM transaction monitoring system.
To ensure hotlisting of cards upon dispute by the customers To ensure increase in customer contactability To ensure appropriate communication sent to the customer in case of non contactability To highlight sudden spurt in alerts to TL for taking informed decision.
To work closely with TL for achieving the performance metrics System Management To track system downtime of all systems.
To ensure appropriate staffing during downtime.
To ensure monitoring of transactions through alternate channel during system downtime To report any abnormality of monitoring systems to Fraud prevention for appropriate actioning To adhere to roles and responsibilities w.
r.
t handling the assigned systems.
To track all logs pertaining to fraud detection activities People management To ensure shift management of support staffs To manage unscheduled leaves and permission from support staffs thus ensuring alerts are not kept pending To manage shift thus ensuring staffs coming in a particular shift are not overburdened with alert actioning.
Skills
Good communication skills
Good interpersonal skills
Should be a good team player
Good analytics skill

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