[New Job Vacancy] Deputy manager – Operations job in WNS India, (Nashik, Maharashtra) – Jobs in Nashik, Maharashtra

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Job Opening details:-
Company Name :-
WNS India
Position Name :-
Deputy manager – Operations
Company Location :-
Nashik, Maharashtra
Job Category :
 General jobs

Full Job Description :-
Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

WNS Sri Lanka – Established in 2004, WNS Sri Lanka has been delivering the full spectrum of BPM services – in Customer Interaction Services, Finance and Accounting, Consultancy and Professional Services and Industry-specific Businesses for more than 15 years. With more than 800 employees operating out of 2 locations and providing ultimate business solutions.

Why Join Us?
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
§ Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivity
§ Monitoring of SOPs against output quality to ensure that they are updated at all times
§ Undertaking quality control of completed work by reviewing outputs against pre-defined criteria
§ Working with the team and providing continuous insights on the process/techniques
§ Impart training (presentations, theoretical and practical tests) and handle queries of team
§ Undertaking ad-hoc research task, following a clearly set out brief
§ Timely & effective communications to clients on all metrics & management of escalations.
§ Strong MIS Skills

§ Minimum work experience of 7+ years in a contact center/ back office/ BPO environment
§ Should have prior experience of managing team of 50-70 FTEs
§ Proficient English reading and writing skills
§ Proficient in Microsoft Office applications
§ Highly organized with a proven track record of delivering to deadlines
§ Exceptional attention to detail and output oriented
§ Problem solving skills
§ Effective communication and analysis skills
§ Minimum work experience of 7-9 years in a contact center/ back office/ BPO environment
§ Should have prior experience of managing team of 80-100 FTEs
Additional Information
Should be able to work in rotational shifts as process operates 24/7

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