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Job Opening details:-
Company Name :- WNS India
Position Name :- Assistant Manager – Ops
Company Location :- Nashik, Maharashtra
Job Category : General jobs
Full Job Description :-
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Key Responsibilities include:
Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivity
Monitoring of SOPs against output quality to ensure that they are updated at all times
Undertaking quality control of completed work by reviewing outputs against pre-defined criteria
Working with the team and providing continuous insights on the process/techniques
Impart training (presentations, theoretical and practical tests) and handle queries of team
Undertaking ad-hoc research task, following a clearly set out brief
Proficient English reading and writing skills
Proficient in Microsoft Office applications
Highly organized with a proven track record of delivering to deadlines
Exceptional attention to detail and output oriented
Ability to follow SOPs
Problem solving skills
Effective communication and analysis skills
Experience in project management role is a must
Minimum work experience of 5+ years in a contact center/ back office/ BPO environment
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