[New Job Vacancy] job in Afterpay, (Austin, TX) – Jobs in Austin, TX

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Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
Austin, TX
Job Category :
 General jobs

Full Job Description :-
Company Description
Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
Job Description*This ideal team member has a relentless commitment for delivering a great customer experience. This role primarily provides day to day support in the complaint handling process from initial contact to closure through investigation, timely follow up, tracking and documentation of customer response resolution per procedures. You serve as an escalation point for customer complaints, perform in-depth investigations and provide feedback and recommendations to management as needed that may address root cause, corrective & preventive actions.*
*Additionally, you serve as a real time subject matter expert for customer support teams to help guide resolution around immediate issues and partner across multiple Afterpay teams to triage support, providing input and feedback into the customer experience.*
*Key Responsibilities: *

Effectively supports complaint handling process to ensure timely completion of complaint
Coordinates complaint investigation activities and responses to consumer and customer complaints through various channels including ongoing monitoring for resolution
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Work independently to conduct the investigation of consumer complaints within designated timeframes
Analyze and fully understand issues presented by the complaint, identify any necessary follow-up with the complaint and determine the materials needed to support investigation findings
Prepare detailed, logical and well explained EDR responses to external dispute resolution bodies and consumer advocacy groups
Maintain strong working knowledge of the Afterpay product and support procedures
Assists with ongoing monitoring and support of operational processes and being a part of team to drive and recommend improvements
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyze complaint data, report on trends to the business, and make recommendations to improve processes.

Schedule: Monday – Friday 8:00am-5:00pm your local time.Rate: $30/hour


Proven background in Customer Service, Complaints Handling and Dispute Resolution.*

Proven experience in conflict resolution and strong problem solving abilities
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
Strong verbal & written communication skills – ability to draft detailed, logical and comprehensive findings to external dispute bodies.
Strong organizational, problem solving, interpersonal, and analytical thinking skills
Demonstrates ability to collaborate, express emotional intelligence, possesses accountability and critical thinking

*Qualification: *

Tertiary qualifications and/or equivalent industry experience (BBB, CFPB, BCA) is preferred.


Strong passion for Afterpay
Customer-focused approach
Enjoys critical thinking and problem-solving
Ability to exercise discretion and independent decision-making
Strong ability to multi-task and work under time constraints to meet deadlines.
Excellent attention to detail and accuracy
Excellent communication and interpersonal skills

Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.PerksWe want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
Job Type: Full-time
Pay: $30.00 per hour

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