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Job Opening details:-
Company Name :- LeadSquared
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.
LeadSquared has been recognised as one of the fastest growing companies in the world:
Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
Frost and Sullivan’s 2019 Marketing Automation Company of the Year award
Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius
LeadSquared is backed by institutional investors like IFC, GAJA Capital, Stakeboat Capital and angels like Jyoti Bansal.
The LeadSquared Technical Product Trainer is an experienced professional who delivers high-quality and impact learning experiences to LeadSquared’s customers, partners, and team members. The Technical Product Trainer will educate customers, partners and employees on LeadSquared’s products, offerings, in-depth product knowledge and best practices through instructor-led sessions both virtually and in person.
The role requires the individual to ingest new product offerings, become proficient with their use and basic implementation, and educate the Implementation team on how to customise, implement and configure the applications as per customer’s use cases.
This role is responsible for supporting the self-learning technical environments for all courses across the LeadSquared products.
Keys to success in this role include technical aptitude, unwavering focus on customer satisfaction, dedication to helping a team succeed, and cross-organisational collaboration. This role is part of the LeadSquared Training team and will report to the Product Training Manager.
Maintain and continuously improve technical expertise – Be a go-to expert for all LeadSquared technologies and integrations. The Technical Product Trainer would be knowledgeable on integrating all offerings successfully with one another, much like a potential customer might require. Update knowledge and skills as new products release and new use cases are applied in the customer landscape.
Deliver high-quality technical course experiences to a variety of customers. Responsible for the overall quality of course deliveries, and customer experiences before and after classroom activities. Assist management in improving classroom processes to drive consistency across trainers and global regions.
Cross-organisation collaboration – Work with cross-organisation business partners in curriculum development to improve course material and learning paths based on feedback from the classroom. Communicate customer insights to account teams. Work with Professional Services and other Customer Success teams to ensure the customer receives coordinated efforts and seamless project execution. Cultivate relationships with internal and external stakeholders
What we are looking for:
3-5 years of experience in delivering SaaS product training (virtual and/or classroom sessions)
Demonstrated ability to promote technical skills development in team members
Fluent communication skills in English and public speaking
Experience using recording and presentation tools
Capable of working independently and collaboratively
Experience delivering instructor-led training in virtual and physical classroom environments
API development experience a plus
Salesforce administration or development experience a plus
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