[New Job Vacancy] job in Iron Mountain, (Bengaluru, Karnataka) – Jobs in Bengaluru, Karnataka

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Job Opening details:-
Company Name :-
Iron Mountain
Position Name :-

Company Location :-
Bengaluru, Karnataka
Job Category :
 General jobs

Full Job Description :-
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
About Us
Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company’s solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world.
Visit www.ironmountain.com for more information.
Key Areas of Responsibility

Evaluate each customer request and understand the scenario to provide right resolution.
Responsible to update critical customer profile data in database systems based customer requests.
Research and pull various reports and documents from internal systems based on client request and requirement
Responsible to ensure operational service delivery, custom support and reporting needs are met
Timely response to customers in professional manner.
Adhering to strict SLAs and timelines.
Reporting and tracking of metrics such as monitoring SLA’s, tracking progress, providing periodic status reports to relevant parties.
Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers
Maintain records for customer interaction, recording details including the actions taken on every request.
Build good rapport with customers and ensuring to deliver 100% customer delight.

Skills Required

Sound reading comprehension and Excellent verbal (oral) and written communication skills
Attention to detail needed while working on each request
Provide excellent Customer Service to internal customers
Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
Speed and accuracy of data input experience required – Excellent keyboarding skills
Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
Strong analytical and organizational skills with attention to detail
Excellent problem resolution skills
Responsiveness and sense of urgency
Ability to think strategically, and act tactically
Develop and maintain an in-depth knowledge of relevant IM process and procedures
Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
Complete all work to a high quality and exceed levels of customer satisfaction
A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
Effective time & prioritization management
Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.

Qualification Required – Any Graduate
Category: Customer Service (CS)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0041511

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