[New Job Vacancy] job in Grundfos, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
Chennai, Tamil Nadu
Job Category :
 General jobs

Full Job Description :-
The main purpose of the job is to ensure an optimal implementation and usage of digital self-service tools and eCommerce tools in the cluster. The Digital Tools Coordinator supports the continuous development and improvement of the digital tools as well as secures onboarding and training towards both CSSC and customer. The job also requires the expertise to successfully drive external eCommerce implementation as well as facilitate PxM setup, data distribution and pricelist creation. The Digital Tools Coordinator represents the connection between the global Digital & Customer Excellence team, web department and the CSSC teams as well as marketing and sales
Key Responsibilities
Conduct administration (access management), deployment and implementation on all digital tools (e.g. eCommerce, PxM and self-service tools)
Execute digital tool training with CSSC, sales and customers
Promote of customer self-service within cluster, share best practice, news, etc.
2nd level support for sales and CSSC frontline, in terms of digital tool usage (super users)
Support CSSC and sales with a general understanding of digital tools, customer journeys and process landscape and proactively advise on optimal customer digital tool usage
Test and collaboration with the global platform owner on improvements on the digital tools
Orchestrate successful launch of new digital tool features within cluster
Monitor digital tool updates and resolutions to ensure cluster optimization and alignment
Implement pdf2idoc/EDI/VMI with selected customers
Support on local product range maintenance to ensure data quality on digital tools
Subject matter expert on PxM data distribution within cluster
Coordinate update of local price lists and implementation of local variations
Maintain stakeholder overview for digital tools related processes
Proactively seek out needs for new Ecademy content development
Monitor digital tools adoptions and drive further adoption towards global targets
Support Business Process Owner in maintaining local training and documentation material
Highlight process/tools issues to Product Owners and Business Process Owner
Support Business Process Owner, D&CE and Divisions in identifying areas of improvement
Degree or equivalent level, preferably in a business administration or engineering discipline
Intensive knowledge of Grundfos digital tools and order handling is an advantage
Deep familiarity with Microsoft Office
Knowledge of SAP CRM/BW is preferred
Very good IT literacy skills
Local language and English communication skills
Work experience with 3-5 years in international matrix organization

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