[New Job Vacancy] job in Citi, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
Chennai, Tamil Nadu
Job Category :
 General jobs

Full Job Description :-
The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.
Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
Ensure accuracy of research and compliance advice provided to members of sales force team
Develop information regarding required changes in reports and procedures
Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
tensive understanding of systems, products and culture
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job description
This role involves review of NACH mandate received from NPCI site, evaluate the details mentioned in the form in line with the approved check list and maintain the mandate in our banking system
The role involves the following:
Detailed review of documents submitted by the client
Multiple, frequent and detailed co-ordination with other channel, NPCI and Clients in order to process the instruction.
Maintaining turnaround and quality metrics of processing, as defined by business.
Ensure adherence to controls, risk mitigation, and timely closure of gaps discovered through ongoing, over-sight monitoring
Manage the team in its day today operations, monitor dashboards for timely corrective action and escalation.
Co ordinate and manage end to end all audit deliverables.
Review NPCI circulars on mandate maintenance and ensure compliance to applicable regulations.
Manage stakeholder escalations and work towards reduction
Educational Qualification:
Graduate/Post Graduate in any Stream, preferably in Commerce/Economics/Business Administration.
Minimum two-three years’ experience in document review / client servicing (front office/branch/phones)
Proficient at MS Office, particularly the in MS Excel is mandatory.
Prior experience in MIS tracking and team handling will be an added advantage.
Other preferred attributes:
Good interpersonal skills with a natural ability for interacting with clients
Effective co-ordination skills especially for multi-tasking and multiple interactions
Ability to handle all documentation/trackers independently
Ability to deliver in crunched timelines
Ability to deliver under pressure
Sound judgment and strong decision making skills with an eye for detail. •
Ability to work in teams and motivate teams.
Ability for lateral thinking (this will be tested prior to the interview).
Ability to prioritize and effectively delegate,
Self-motivated to learn in structured/unstructured environment and quick learning ability preferred.

Job Family Group:
Customer Service

Job Family:

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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