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Job Opening details:-
Company Name :- LeadSquared
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful, and who can understand the pain of customers.
Engage and individually manage large volume portfolios
Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
Oversee the successful implementation/configuration of LeadSquared’s product suite for each customer account.
Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe
Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles, and recommended plan of action
Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)
Upsell and cross-sell
Consulting, giving solutions, and identifying opportunities within his customer kitty
To drive the product adoption
Bachelor’s Degree or equivalent work experience in the software industry
2+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications
Extensive technical account management & customer engagement experience
Must have had a hands-on working knowledge of Implementation experience with any of the business applicationsExcellent written & verbal communication skillsExperience working with senior executive-level personnel in customer accounts
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