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Job Opening details:-
Company Name :- HDFC Bank
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
Customer Focussed /accurate resolution on assigned emails Respond to all queries raised by the customer with customer satisfaction as the prime focus To refer cases to the floor manager / Unit manager wherever customer request is getting declined.
To check for opportunities to fulfil customer requirement.
To ensure adherence to audit compliance as well as quality norms defined by business.
Maintain 100% system adherence and accuracy To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
Waivers to be provided correctly, considering the customer profile, payment history etc.
All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer.
Timely resolution all customer E-mails Respond to customer queries on the same day when mail is allocated.
To ensure none of the assigned mails are left without the required action.
To aim at first time resolution and to send holding responses only when details / resolution are awaited.
In case an interim response is being sent to the customer, daily review of these cases is to be done and provide resolution to customers within the agreed timelines To ensure adherence on TAT as per benchmark, for all queries received through email Root Cause Analysis To capture customer interactions where there is inadequate handling at earlier channels Review the reason for escalation and identify inadequacy Prepare RCA and share feedback with appropriate team.
Banks Product / process Knowledge
Good communication & written skills
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