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Job Opening details:-
Company Name :- In4velocity Systems
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
3 to 5 years of experience in IT industry
Bangalore, Chennai, Hyderabad
Manage all the customers across the region.
Monitor the ERP support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
Actively identify and investigate system issues, provides resolution and follow-up to end users.
Resolve problems by clarifying the user’s question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
Conduct remote, classroom, and one-on-one ERP end-user trainings as needed.
Proactively work to improve existing support procedures, processes, and tools.
Coordinate with the ERP training team to ensure that current training content and materials meets end-user needs. Participates in the development of ERP training materials and tools when required.
Onboard and train new ERP support team members as needed.
Handle Contract renewal, invoicing and collection.
Foster and demonstrate a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations.
Perform other duties and responsibilities as assigned
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