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Job Opening details:-
Company Name :- AstroVed
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
From 2 to 3 year(s) of experience
₹ 3,50,000 – 4,00,000 P.A.
Roles and Responsibilities
Recruit potential customers by recommending our services/products and demonstrating how they benefit the customer personally
Answer any questions the customer may have about available products and services
Establish new customer accounts, recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Dedication and ability to manage multiple tasks in a pressured environment
Answering customers’ inquiries through voice call, email, chat, or ticketing system.
Follow up on customer satisfaction
Make sure that customers’ Issues are attended to and all of their concerns are resolved immediately.
Flexibility to work different shifts (including evenings, weekends, or holidays)
Desired Candidate Profile
Excellent written and verbal communication skills is mandatory.
Multilingual skills will catch our attention
2+ years of Experience in Customer service experience
Compassionate with a high level of empathy
Problem analysis and problem-solving
Attention to detail and accuracy
Perks and Benefits
Role:Customer Success, Service & Operations – Other
Salary: 3,50,000 – 4,00,000 P.A.
Industry:BPO / Call Centre
Functional Area:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations – Other
Employment Type:Full Time, Permanent
Customer RelationshipCustomer SupportCustomer Serviceemail & Chat supportvoice supporttelesalestelecallingCRM
Astroved is a fast-growing consumer internet company focused on bringing Vedic Astrological content and services to consumers worldwide. We incorporate ancient wisdom into modern applications to improve our customer’s lives. Offerings include a wide range of predictive services in the areas of health, wealth/finance, career, relationship, and other life matters, as well as a full array of traditional remedial services.
We aim to transform our members lives by developing top-tier, scientifically validated astrology and Vedic-based services and applications to address the problems with which one struggles. The key to this is establishing research and development initiatives and building B2B partnerships and alliances with synergistic institutions.
Founded in 2001 by visionary founder Dr. Baskaran Pillai, Astroved has a strong team with domain expertise in the astrology arena, a talented technical staff, and a management presence in both the U.S. and India.
With loyal customers in U.S., Europe, Asia, and India, Astroved has already attained a global market presence. Astroved has an active list of over 200,000 customers worldwide and access to over 3M engaged consumers through Dr. Pillai’s presence on YouTube and other media.
Unlike many internet-based astrology companies, Astroved is already profitable and generating cash. Poised for the next phase of growth.
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