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Job Opening details:-
Company Name :- ADCI – Tamil Nadu
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
1+ years’ experience in program or project management
Experience interpreting data to make business recommendations
Bachelor’s degree in science field (Engineering, B.Sc.)
2+ years of teaching experience for JEE/NEET.
Must have a good understanding of JEE/NEET/K12 Education industry trends
Excellent communication, writing and influencing skills, and be both academic and analytical.
Friendly, empathetic and kind demeanor
Amazon is a pioneering, dynamic, and energetic company that thrives on unique and peculiar ways. We take pride in our single-minded obsession over customer satisfaction and our ability to maintain a curious and vibrant culture no matter how large the company grows. We endeavor to build our legacy as Earth’s most customer-centric company and to continue to cultivate and nourish our innovative environment through our mission to hire the best.
As a student academic mentor, you will be responsible for playing a critical role in assisting Amazon Academy students with their academic queries. You will also act as a mentor to the students and help in their journey towards IIT-JEE/NEET. We want someone who cares deeply about improving student outcomes by putting the customer first. You will have the opportunity to make a tangible impact on our customers’ lives by the help you provide and values you embody.
Assist students over the phone, email and on the web with a variety of academic and general questions.
Mentor JEE/NEET students with the right approach to studies, motivate them and improve learning outcomes.
Manage both inbound and outbound calls to resolve customer queries and help mentor the students.
Proactively identify solutions to questions you anticipate our customers will have in each interaction
Take a hands-on approach to resolving every issue, owning it from start to finish.
Handle all customer information with the highest level of confidentiality.
Analyze student with the help of all data points (student profile, academic targets/ambitions, course completion, Test & attendance results) then plan the study week
Attendance: To ensure the student has an average attendance of 85% in Live lectures and follows the study planner with 70% engagement.
Intervene: Through calls (mentoring/counselling)
Responsible for student performance tracking (Student academic, test, attendance & PTM)
It may be required to work over the weekends or late evening (it will still be 5 days working though)
Strong grasp of the English language: can communicate clearly and effectively in both verbally and written form.
Flexibility in scheduling (willing to work late evenings and/or weekends)
Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)
Strong computer skills
Demonstrated problem solving skills and analytical skills
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