[New Job Vacancy] job in Essilor of America, Inc. (Stereo Optical), (Lewisville, TX 75057) – Jobs in Lewisville, TX 75057

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Job Opening details:-
Company Name :-
Essilor of America, Inc. (Stereo Optical)
Position Name :-

Company Location :-
Lewisville, TX 75057
Job Category :
 General jobs

Full Job Description :-
For more information or to apply for this role please copy/paste this URL:
Leverage Your Strong Service Skills & Technical Aptitude to Join a Growing Global Industry Leader
Enjoy Excellent Training, a Great Culture, Professional Development, & Competitive Pay and Benefits
If you complement strong customer service skills, including the ability to interact effectively with customers over the phone, with the technical aptitude to learn and support Essilor Instrument’s lens finishing equipment, the role of Phone Support Technician offers a great mix of challenge and opportunity. You will:

Join a growing team of talented phone support technicians providing level one technical support to customers and potential customers (optometrist offices) who are experiencing issues and/or have questions
Take advantage of strong training. You’ll be able to leverage the breadth of your current skillset and knowledge, and we’ll set you up for success by providing the training you need to learn our equipment and processes.
Enjoy the best of both worlds: The collaborative, small team environment in Lewisville, along with the strong foundation and stability of a global industry leader.
Spotlight your talent and potential to take on new responsibilities and advance your career within Essilor Instruments, Sereo Optical or Essilor of America.
Become part of an organization driven by a threefold mission: Improving lives by improving sight, Innovating for better vision, and Reaching the 2.7 billion underserved
Join at a time of exciting transformation; our 2018 merger with Luxottica has given us an unmatched global footprint in the eyewear industry

We have two opportunities available for Phone Support Technicians, so feel free to share this information with your talented network of peers.
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Phone Support Technician opportunity, you will have:

A high school diploma or equivalent; an associate degree in a technical discipline is preferred
Strong technical skills and the aptitude to learn and support lens finishing equipment
The ability to learn how to diagnose and troubleshoot software and hardware issues
Strong computer skills including:
Windows and Microsoft Office Suite
ERP software, ideally Microsoft Dynamics GP preferred
SAP preferred
Excellent interpersonal and customer service skills and experience, ideally supporting internal and/or external customers via phone and email
A professional phone manner, including patience, empathy and a knack for understanding customer needs

You will work a Monday through Friday day shift. Currently, team members are working from home, but when it is safe to do so, we anticipate the team will return to the office in Lewisville, TX.
You will support the equipment of Essilor Instruments, a leader in the development of modern solutions and technologies for eye care professionals throughout the world. Essilor Instruments is part of the Stereo Optical group, a division of Essilor of America, Inc. Essilor of America is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people, and operates the largest and most comprehensive optical laboratory network in the U.S.
For more information or to apply for this role please copy/paste this URL:
Job Type: Full-time
Pay: From $27.06 per hour

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance


8 hour shift
Day shift
Monday to Friday

Work Location: One location

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