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Job Opening details:-
Company Name :- Dunzo
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
Dunzo is a 24×7 delivery app that makes your city more accessible by getting the best of it at your doorstep. You can order grocery, food,medicines, send packages within the city or even use Dunzo to commute from one place to another. Currently operational in-Bangalore, Pune, Gurgaon, Hyderabad, Delhi, Chennai, Mumbai and Jaipur.
What you’ll do:
Conduct regular Day on Day audits on chats/calls/emails
Provide coaching to advisors/agents to improve their quality of conversation with customers
Ensure timely feedback is provided to the agents through mail/internal tools
Conduct refresher training, huddles and hygiene checks on chats/calls/Emails
Work with Managers to create an efficient auditing process
Prepare pre-reports and analysis for Quality manager to work on
Qualifications & Skills:
Strong analytical and communication skills.
Quality knowledge is preferred.
Proven ability to meet deadlines and a high level of commitment towards deliverables.
Stakeholder and project management.
Minimum one year of relevant experience preferred.
Knowledge of Six sigma is preferred
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