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Job Opening details:-
Company Name :- ComCo Systems
Position Name :-
Company Location :- Lake Dallas, TX 75065
Job Category : General jobs
Full Job Description :-
Position Title: Technical Support Specialist
Date Revised: 06/28/2018
FLSA Status: Non-Exempt
Reports To: Plant Manager
Schedule: Shift – approximately 8 hours per day between the hours of 8:00 a.m. to 5:00 p.m. with 1-hour lunch break unless arrangements have been agreed to by the employer and the employee; 5 days/week. Usually 40 hours/week.
Work in a fast-paced call center environment to take incoming technical calls from customers. Listening and then analyze, troubleshoot and resolve technical issues for audio/video or mechanical/electrical installation and connection issues. The Technical Support Specialist may remotely configure and troubleshoot client’s equipment or simply educate customers. Parts may need to be ordered to remedy the issue that is occurring at each location. The specialist will utilize multiple computer screens and databases to document a record of the results of each interaction.
Answer incoming customer calls and provide assistance for technical issues.
Keep track of product changes that include part numbers installation techniques or discontinued parts and their replacements. Update manual with this information as needed.
Other duties as assigned.
MENTAL AND COMMUNICATION DEMANDS:
Most of the duties are varied and regularly require analysis, comprehension, or advanced judgment and discretion. Some of the duties may not conform to standard practices requiring the use of the analysis and interpretation to resolve problems.
Requires the use of mathematical skills.
Requires continuous concentration, alertness, and attention to detail.
Requires an advanced level of reading and writing.
This position has regular verbal and written contact with administrative personnel, middle, and senior management. The nature of these communications ranges from a routine exchange of information to a process of securing information and/or responding to inquiries where explanation and discussion may be required using judgment.
PHYSICAL DEMAND CLASSIFICATION:
LIGHT (Occasionally lifts up to 25 pounds).
PHYSICAL AND COMMUNICATION DEMANDS:
Requires constant communication with customers to determine further action or final completion on customer cases received. Also, must coordinate parts resolutions or recommendations with the other departments if necessary.
DESCRIPTION OF TASKS:
Lifting/Carrying: Occasional lifting/carrying is required when the employee is moving files, boxes, and office supplies. Force pounds were estimated to be up to 25#.
Sitting: The employee sits constantly at a work station or desk.
Standing/Walking: Alternate standing and walking is performed occasionally when employee is walking to make copies at the copying machine, faxing documents, or going to assist others in the company.
Bending/Stooping/Crouching: Forward torso bending, stooping and crouching may be preference of the worker when reaching or material handling at lowered work surfaces, and/or reaching for items on the lower shelves.
Squatting/Kneeling: These techniques can be used by the employee when performing lifting, carrying, or with position tolerance tasks. Squatting/kneeling can be applied up to 1/3 of the workday.
REQUIRED EDUCATION AND EXPERIENCE:
The position requires good, basic, clerical and administrative skills with emphasis on verbal and written communication skills (in English), good common sense; positive attitude; willingness to take initiative; and ability to maintain confidentiality.
Ability to work accurately and quickly under company deadlines.
Ability to operate computer hardware and to work with software applications.
Communication skills – ability to express ideas clearly and concisely, in writing and verbally.
Interpersonal skills – cooperative, courteous, flexible and good natured.
Effective work skills – conscientious, persistent, resourceful, productive and active.
Must have the ability to make decisions and judgments.
Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships and deal with employees in an efficient and professional manner.
Must have the ability to work independently.
Must have the ability to multi-task.
Must have excellent customer service skills.
Must have attention to detail and accuracy.
Ability to prioritize and balance multiple tasks and commitment to meeting and exceeding deadlines and goals.
Passion for customer service, technical trouble shooting, and problem solving.
EQUIPMENT, MACHINES, TOOLS USED:
Computer, computer software, scanner, printer, telephone, copier, facsimile machine, calculator, postage machine, and paper cutter. May use other equipment as required for the position.
DESCRIPTION OF WORK ENVIRONMENT:
Inside: 90%, Outside: 10% (warehouse), Temperature: Air-conditioned room.
Work is performed primarily indoors unless employee is required to go out of the office on errands. Employee will be in contact with chemicals (i.e., toner for copier), and materials (i.e., paper) normally found at offices. Employee will also be exposed to minimal noise and vibration.
Vision and Hearing:
Must be able to clearly see the computer monitor with or without corrected vision. Must be able to judge or distinguish distance and space relationships.
Must be able to hear within a normal range with or without a hearing device.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Waiting period may apply
Only full-time employees eligible
Personal protective equipment provided or required
Plastic shield at work stations
Sanitizing, disinfecting, or cleaning procedures in place
This Job Is:
Open to applicants who do not have a college diploma
Visa Sponsorship Potentially Available:
No: Not providing sponsorship for this job
This Job Is Ideal for Someone Who Is:
Dependable — more reliable than spontaneous
People-oriented — enjoys interacting with people and working on group projects
Detail-oriented — would rather focus on the details of work than the bigger picture
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Employee assistance program
Flexible spending account
Health savings account
Paid time off
8 hour shift
Monday to Friday
COVID-19 considerations:To keep our associates as safe as possible, we’ve installed clear plastic barriers at work stations, and provided masks, gloves, hand sanitizer, and disinfectant.
Windows: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Work Location: One location
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