[New Job Vacancy] job in Citi, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then ebusinessarticle.com is best choice for you to search your dream Job.

Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
Chennai, Tamil Nadu
Job Category :
 General jobs

Full Job Description :-
Job Purpose:
The main purpose of the Trade Service Professional’s role is to provide a tailored top quality service to Citi’s India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios.

Key Responsibilities:

Manage a team of 6-8 TSPs
Accountable for the performance of the said 6-8 TSPs
Accountable for ensuring that the unit comply with the Citibank Risks & Control policies and processes
Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding
Work with product and sales teams to address and resolve customer issues efficiently
Develop and review metrics, and monitor mechanisms to fully gauge the health of managed clients across our Corporate and FI portfolios.
Ensure prompt delivery and professional solutions to our customer inquiries via Phone, Mail, Fax or email.
Place a high emphasis on controls
Maintain regular proactive calls with managed clients across the Corporate, CCB and GCG portfolios for India Trade Operation.
Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios.
Ensure Quarterly Client Service Reviews for Trade services with focus on individual client scorecards.
Ensure the right focus is placed on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP.

Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.
Work with product and sales teams to address and resolve customer issues efficiently.

Excellent written and verbal communication skills
Ability to prioritize and organize own workload.
Excellent customer service skills
Assertive & strong teamwork/interpersonal
Multi-tasking a must requirement
Proficiency with Excel, Word and other MS office applications
Excellent decision making skills
Critical and independent thinker
Strong focus on Controls.
Bachelor’s degree with 7-8 years of experience in Trade Operations/ Services.
Post Graduate (preferably Finance) with 4 years of experience (preferably Trade Operations/ Services).

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

Disclaimer : ebusinessarticle.com is only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

Leave a Comment

Your email address will not be published. Required fields are marked *