[New Job Vacancy] job in MMC, (Athens, TX 75751) – Jobs in Athens, TX 75751

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Job Opening details:-
Company Name :-
MMC
Position Name :-

Company Location :-
Athens, TX 75751
Job Category :
 General jobs

Full Job Description :-
Get ready to join a reputable organization! We offer great training, a valuable experience, the ability to work independently and enjoy a great work life balance as a Customer Service Representative for MMC Group.
MMC IS HIRING!
Call Center Representatives to start in April 2022 (we have start dates every week)
Monday – Friday between 8 am – 6:30pm
Bilingual, Veterans, & IWD’s are encouraged to apply
Pay Increase upon conversion!!
JOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
EDUCATION/EXPERIENCE:

High School Diploma or GED Equivalent
Experience working in a health or human services call center
Knowledge of the community to be served
Ability to follow directions
Ability to interact courteously and effectively with a variety of people; cultural
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently
1 year customer service experience

JOB RESPONSIBILITIES:
Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and training as requested and maintains up to date knowledge of all programs and systems.

We Strongly Prefer

Availability to work shifts between 8:00 AM and 6:30 PM
6-12 months call center and/or tech support (Experience must be listed on resume)
Ability to type efficiently
High School Graduate or GED
Proficient in utilization of Zoom
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive calls

Environmental Requirements Include

Internet Access; Minimum of 20 Mbps download & 5 Mbps upload
A quiet, professional work-space free from distractions and background noise
High Speed Internet
Modem firewalls should be disabled for proper VPN and product access
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Organization and work prioritization skills
Continuously demonstrate a high sense of urgency, and perform under pressure
Equipment provided

Your Impact
Our Customer Service Representatives are a very important part of our MMC Family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond from the comforts of your own home. Working in a collaborative and engaging virtual environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to convenience, working from home provides the added benefits of:

Eliminating the cost, stress, and time of your daily commute
Reduce stress levels that are common when working in a typical office environment

How to Apply: Please review all Environmental Requirements prior to applying.
**Must live within 70 miles of Athens, Texas **
Job Type: Full-time
Pay: $14.00 – $15.00 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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