[New Job Vacancy] job in Vodafone Idea, (Ahmedabad, Gujarat) – Jobs in Ahmedabad, Gujarat

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Job Opening details:-
Company Name :-
Vodafone Idea
Position Name :-

Company Location :-
Ahmedabad, Gujarat
Job Category :
 General jobs

Full Job Description :-
Job Req ID: 21232
Location:
Ahmedabad, IN
Function: Other
About:
Role
Response and Resolution Process Factory – Team Member
Job Level/ Designation
M2
Function / Department
Customer Service – Corporate/Service Partner Operations
Location
Ahmedabad
No of Positions
1
Job Purpose
Manage Quality resolution of issues with the help of circle, corporate vertical teams for a group of circles
Analyse the reason for the escalation and provide quick resolution
Arrest the possibility of issue reoccurrence
Analysing gaps in the process/people/product
By ensuring gaps addressed with the help of respective vertical/functional team
Key Result Areas/Accountabilities
Manage Quality Resolution:
Ensure timely closure of the issues to deliver Service Levels
Minimal repeat of the issues from the closures
Quality of resolution scores : TNPS
Continuous improvement in Improved productivity
Arrest Possibility of recurrence:
Analyse the category wise issue escalations and repeats- Repeat issue %
Issues closed with other verticals/functions in deploying automation, proactive resolution
Core Competencies, Knowledge, Experience
Knowledge and Subject Matter Expertise around VIL processes, and systems
Excellent analytical skills to identify the process/product gaps and provide resolution
Self-motivated, willing to excel
Operational experience with all phases of telecom customer life cycle like call centre, back office, retention
Must have technical / professional qualifications
Graduate/Post Graduate/ MBA with a min 6-10 years of experience in various customer service roles with expertise in managing operations and management experience
Good Analytical Skills
Who can Apply
Candidates meeting the requisite skills and qualifying criteria.

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