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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving
and coordinating all aspects of the setup for custom card and cash management services including
working with key internal partners to ensure a best in class experience for clients.
The CBCO group is seeking an Implementation Specialist that will work closely with our business partners and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests.
People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
Maintain effective and standard operational processes
Improving and maintaining a controlled environment (e.g. necessary control activities along with process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
Manage relationship with internal clients, anticipate needs, take feedback, run conference calls.
Act as a point of contact for escalations and high priority requests from internal clients.
Monitor and actively prioritize workloads. Send early warning reports if workloads impact turnaround time or quality parameters.
Take responsibility for the quality of work submitted and ensure that the highest standards are maintained.
Identify/ manage risk and control breakdowns.
Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition.
Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.
Improve the departmental competency rating via use of staff training and the skills matrix.
Develop and maintain written procedures and training materials as necessary.
Manage projects and conduct User Acceptance Testing for enhancements to current systems or migration to new system.
Ownership of internal communication and status updates
Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
Demonstrate creative problem solving and solid judgment/decision making
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
Diligent awareness of risks in our processes in a timely manner
Ownership, escalation and resolution of risk issues when they occur in a timely manner
Manage activities through heavy phone work with clients and business partners
Recording your observations & escalate wherever necessary
Identifying items which needs Remediation & Amendments.
Identifying gaps/exceptions and recommending possible solutions.
Excellent people and resource management skills (e.g. people development, pipeline/skills monitoring, training programs).
Ability to develop, implement and maintain effective and standard operational processes
Ability to maintain and improve a strong controlled environment (e.g. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
Ability to manage relationship with internal clients. Past experience in this area with emphasis on service level deliveries, expectations setting, new products etc. is a must.
Act as a point of reference for team members and internal clients.
Ability to monitor and actively prioritize workloads.
Ability to interpret and analyze system generated reports and other data, co-relate and analyze impact to overall processes and process deliveries and feed results into the decision making process
Demonstrated problem solving ability through interaction with clients and business partners
Exceptional verbal and written communications skills. Communication is Paramount
Excellent analytical skills and attention to detail
Excellent comprehension and observation skills
Knowledge of TS & CB Products and Operations will be an added advantage.
Aptitude to work with numbers and deadlines.
Ability to grasp/learn new products/audits which are currently not in scope.
Preferred Skills & Experience:
Graduates with a minimum of 9 years’ experience in a bank, financial services, compliance, risk management or other service sector environment OR Qualified professionals (e.g. CA, ICWA, and MBA) with 5 yrs relevant experience in a Client Service, Operations Sales, Portfolio Management or Implementation function
Strong Interpersonal skills. Should be able to communicate at all levels.
Behavioral skills, Leadership, Problem solving and time management
Excellent business writing and verbal English communication skills
Proficient use of PC software for document and worksheet preparation/presentation
Strong control and quality management skills; accuracy and attention to detail is vital.
Assertive and self-confident.
Previous experience of change management (e.g. new system implementation , business restructuring) within the organization
Excellent coaching skills.
Good delegation skills.
Well developed negotiation, persuasion and influencing skills
Project management skills as necessary to manage multiple projects in varying stages
Strong presentation and negotiating skills
Excellent organization and prioritization skills in a high pressure, competing priority work environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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