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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
GT Finance & Business Management – Application Support Associate – Bengaluru
About J.P. Morgan
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional, and government clients under its J.P. Morgan and Chase brands.
Who we are
From managing the firm’s capital and reporting quarterly earnings to responding to and complying with regulatory requirements, more than 15,000 colleagues around the world work together every day to manage the firm’s Global Finance function. Our job is to ensure the company is capable of navigating all types of market environments while maintaining a fortress balance sheet. The Finance function is a dynamic organization that plays a critical role, particularly as increasing regulatory and capital requirements change the way we do business. Planning & Analysis (P&A), in addition to CFO teams, Controllers, Business Managers, and Project management, make up the majority of the Global Finance team.
The Portfolio Investment Governance tooling team manage one of the most critical products (myIG) within the F&BM ecosystem that is focused on enabling processes such as Investment Governance, Financial Management, Execution & Delivery, and managing strategy and firmwide objectives. The product consists of a set of interconnected applications and microsystems that are evolving at a rapid pace to keep up with the growing needs of the organization and evolution to a Product operating model. The product team is responsible for setting the product vision, mission, and ensuring that the functionality helps solve real world problems for the F&BM organization.
What we’re looking for
As our product evolves at a rapid pace, the need for robust automated tests has become ever greater. We are actively recruiting strong Application Support associates to join our existing product teams to help maintain a high-quality product. If you’re ready to put your passion for technology to work in a way that makes a real difference, you’ll find your place on our Application Support team!
In this role, you’ll use both creative and critical thinking skills to maintain application systems that are crucial to the critical operations of the firm. You’ll work collaboratively in myIG teams on a range of applications. While learning to fix application and data issues as they arise, you’ll also gain exposure to product management, software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you’ll have the opportunity to develop professionally -and to grow your career in any direction you choose.
Responsibilities include the following:
Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
Performs 1st level support for application and platform incidents as needed
Troubleshoot priority incidents, conduct post-mortems and ensure permanent closure
Analyze patterns of incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
Part of the 24x7x365 support coverage
Develop solutions to automate manual operational task
Engage with the development team throughout the life cycle to help build for reliability
Provides technical and procedural user training, coaching and guidance to support applications
Brings a SRE mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
Minimum 3-5 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels.
Experience in Alteryx, data manipulation a plus
Experience with Monitoring Tools such as Splunk, Grafana is a plus.
Experience automating operational tasks with one or more of the following languages: Java, Python
Experience on scripting including Powershell/Shell/Perl and/or Python
Experience in the support of real time transaction processing applications
Experience in Oracle, and SQL server databases is a plus
Experience in enterprise incident management practices, monitoring and performance tools.
Ability to quickly receive and process information, make appropriate risk based decisions.
Excellent communication skills, both oral and written
Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
Self-confident, self-directed, ability to work with various levels of staff and management.
Excellent time management skills
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
Strong global team member, interaction with staff and clients to achieve business goals.
Education and Experience
Bachelor’s degree or higher in Engineering, Computer Science, or Information Technology.
At least 5+ years equivalent experience with at least 3 years in development or production support
Experience working in the financial industry is a plus
Understanding of Financial and Banking applications or related business experience is a plus
Should be flexible with EMEA shifts
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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