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Job Opening details:-
Company Name :- Citi
Position Name :-
Company Location :- Chennai, Tamil Nadu
Job Category : General jobs
Full Job Description :-
The main purpose of the Trade Service Professional’s role is to provide a tailored top quality service to Citi’s India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios.
Manage a team of 6-8 TSPs
Accountable for the performance of the said 6-8 TSPs
Accountable for ensuring that the unit comply with the Citibank Risks & Control policies and processes
Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding
Work with product and sales teams to address and resolve customer issues efficiently
Develop and review metrics, and monitor mechanisms to fully gauge the health of managed clients across our Corporate and FI portfolios.
Ensure prompt delivery and professional solutions to our customer inquiries via Phone, Mail, Fax or email.
Place a high emphasis on controls
Maintain regular proactive calls with managed clients across the Corporate, CCB and GCG portfolios for India Trade Operation.
Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios.
Ensure Quarterly Client Service Reviews for Trade services with focus on individual client scorecards.
Ensure the right focus is placed on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP.
Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams.
Job Family Group:
Institutional Customer Service
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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