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Job Opening details:-
Company Name :- Apple
Position Name :-
Company Location :- Austin, TX
Job Category : General jobs
Full Job Description :-
Posted: Feb 23, 2022
Role Number: 200349241
Come and be a part of one of the fastest growing businesses at Apple as we scale Apple’s first party services (Apple Music, iCloud, TV+, News+, Arcade, Fitness+ etc.) through carrier, retail, auto and financial service partners. Apple Media Product’s (AMP) Partner Operations team is seeking a partner support specialist to help drive the growth of new and existing partners, through pre and post launch initiatives across multiple offers platforms (codes and API integrations) and channels (carrier, retail, etc.). You will support and grow our programs that enable third party partners to sell services on Apple’s behalf. You are a curious person who loves to tackle problems and enjoys finding the solution whether it be technical, process, or otherwise. You can navigate ambiguity, you are creative, and you love to understand the ins and outs of an issue. You can balance the needs of multiple internal teams and external partners, maintain a strong sense of emotional intelligence.
Support pre and post launch activities of new and existing partnerships in region
Work closely with Program Management Team, AMP Business Development Team, Services Content Owners & AMP Marketing to successfully achieve business goals for each partner
Support the launch of partners including campaign setup and testing
Manage partners after launch to resolve any issues related to invoicing, customer care, campaign maintenance, and overall addressing of partner inquiries.
Use data to gather insights for optimization
Develop in-depth understanding of the back-end systems to be able to see around corners and mitigate issues before they occur
Transition manual processes to automated and scalable ones
Solid Track Record working in a collaborative role with internal and external partners Project management experience Experience communicating status to a diverse cross-functional team across engineering and business (adapting the information you share based on the audience) Self-starting, strong attention to detail, and self-motivated teammate Good technical proficiency with a desire to learn more
Education & Experience
Degree education in relevant field desirable but candidates from all education backgrounds are encouraged to apply.
10% travel as needed (after COVID-19 work from home policy is ended)
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