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Job Opening details:-
Company Name :- Vodafone Idea
Position Name :-
Company Location :- Ahmedabad, Gujarat
Job Category : General jobs
Full Job Description :-
Job Req ID: 26781
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Postpaid Retention – Process Factory – Team Lead
Job Level/ Designation
Function / Department
Postpaid Process and Delivery/Customer Service
The Retention & Relations role is responsible for Mobility Churn & Revenue Churn of Consumer & IOIP.
The role focuses on Customer Base Management, High Value Base Enhancement.
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing VBS and across CS verticals.
Enhance Customer Engagement & drive Loyalty programs.
Key Result Areas/Accountabilities
Prepare and drive National churn containment strategy for entire postpaid base
Reduction of Mobility Churn & Revenue Churn.
Monitoring Out-bound campaign wise performance and building efficiency.
Automation & Digitization of Retention processes to optimize cost.
Governance and compliance of National Churn policies.
Competition bench marking on Postpaid Products and Servicing.
Cross-functional synergy with Marketing, Enterprise, Credits and Collections to improvise on existing product and retention.
Identifying upselling opportunities for enhancing customer stickiness
Design and implement loyalty schemes/ offers for eligible customers.
Core Competencies, Knowledge, Experience
Hands on experience of customer life cycle management.
Exposure to customer retention role.
Good interpersonal skills
Must be able to get across points to internal and external stake holders so as to build synergy.
Partner / Vendor Management.
Must have technical / professional qualifications
5-7 years exposure to Telecom Business
Graduate with experience in customer retention in Telecom/BFSI or any High churn industry.
MS Office & Presentation Skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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