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Job Opening details:-
Company Name :- Toyota
Position Name :-
Company Location :- Plano, TX 75023
Job Category : General jobs
Full Job Description :-
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
Who we’re looking for
Toyota Financial Services (TFS) Central Customer Service Center in Plano, TX is looking for passionate and highly motivated Collections Team Members. The primary responsibility of this role is to analyze the customer’s payment history and clearly communicate the status to the customer using Toyota call model guidelines. This role requires the ability to work evening hours during the week as well as being available between the hours of 8 am – 9 pm.
What you’ll be doingDocumenting all activity in accordance with established procedures in a clear and concise manner.Analyzing account characteristics and negotiating with customers on acceptable arrangements to bring their account current.Using acceptable collections and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.Initiating repossession procedures after all other methods to bring account currently is unsuccessful.
What you bringPrevious experience in a collections environment, customer-facing role, sales, or call center environment preferred.Excellent verbal communication and interpersonal skills required.Ability to work evening shifts (as well as between the hours of 8am-9pm Monday through Friday) with occasional weekends.Strong organizational skills and attention to detail.B.A./B.S. degree or related work experience preferred.Working knowledge of Microsoft Office applications (Word, Excel, Outlook).PC keyboarding and navigation skills between various programs and systems are required.Attendance and punctuality are essential for this position.
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:A work environment built on teamwork, flexibility, and respect.Professional growth and development programs to help advance your career, as well as tuition reimbursement.Vehicle purchase & lease programs.Comprehensive health care and wellness plans for your entire family.Flextime and virtual work options (if applicable).Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.Paid holidays and paid time off.Referral services related to prenatal services, adoption, childcare, schools, and more.Flexible spending accounts.Relocation assistance (if applicable).
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
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