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Job Opening details:-
Company Name :- TE Connectivity
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.
Position Title: CUSTOMER SERVICE SUPERVISOR
Business Unit: INDUSTRIAL
Education Experience: Bachelor’s Degree (High School +4 years)
Employment Experience: 8+ years
TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.
As one of the largest business units of TE Connectivity, TE Industrial is a leading global solutions provider with a broad portfolio of components and system solutions for clients in various industries. The growing demand for personalized products, a never-ending stream of new market requirements, the need for consistently high product quality, and an increasing interconnectedness make the use of highly advanced production systems a must. TE’s Industrial solutions provide the basis for this flexible production — by helping our customers to become more connected, addressing Smart Factory needs, connect and transmit vast amounts of data quickly, enable connectivity in harsh environments, increase productivity, meet localized manufacturing needs, and realize energy efficiency requirements. Industrial’s primary goals include enabling smarter automation, enabling smarter rail transportation, and empowering intelligent buildings.
The Customer Service supervisor is responsible for managing the local customer service team. The Customer Service Supervisor manages, coaches, and develops their team to improve overall “ECE” while managing all day to day activities.
Responsibilities & Qualifications
1. Ensure an extraordinary customer experience on every interaction with both internal and external customers.
2. Responsible for performance reviews, time cards, vacation scheduled, etc.
3. Responsible for meeting and exceeding all customer care related KPI’s and SLA’s
4. Identify and solve any system or process issues that are impacting our customers
5. Provide updates to leadership on team performance and on-going initiatives
6. Manage all day-to-day activities and any escalations that arise
7. Develop a TEOA mindset in problem solving both personally and within the team
8. Contribute to regional EMEA initiatives
1. Create a highly engaged team to reduce the employee turnover
2. Identify team members professional aspirations and work together to create well defined & realistic career paths
3. Coach & Develop High potential talent to facilitate a succession plan
Degree in business, business administration or similar8+ years of corporate work experience3-4 years of Supervisory experience3 years of Customer Care ExperienceProficient with all MS Office software programsProfound understanding of SAP and Sales Force
Building Effective Teams
Managing and Measuring Work
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
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