[New Job Vacancy] job in Symphony Talent, (Bengaluru, Karnataka) – Jobs in Bengaluru, Karnataka

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Job Opening details:-
Company Name :-
Symphony Talent
Position Name :-

Company Location :-
Bengaluru, Karnataka
Job Category :
 General jobs

Full Job Description :-
Description
At Symphony Talent, we connect an employer’s brand with best-fit talent through our integrated cloud-based suite of solutions. Symphony Talent’s leadership, staff and investors are dedicated to paving the future for forward-thinking organizations focused on sourcing, nurturing and hiring the best-fit talent for great brands.
We’re looking for a dynamic Associate to join our stellar Customer Care team, where you will be responsible for supporting our portfolio of valuable clients and account teams through managing the issues and requests that come in for solution.The ideal candidate is an ambitious, effective communicator with real problem-solving savvy, who knows how to support the complexity of our clients’ needs – and the complexity of our business.
Summary
As a member of our Customer Care team, you will:
Work with customers, account leads, and technical teams to resolve day-to-day customer issues.
Effectively and efficiently manage a range of customer issues, questions, and concerns simultaneously.
Decide issues that must be escalated to Engineering.
Participate in discussions with clients and colleagues relative to specific issues and concerns, including resolution paths, best practices, knowledge transfer, projects, and next steps.
Collaborate with cross-functional resources to manage a wide range of problem solving approaches. Act as the triage point for issue resolution with an emphasis on clear and effective communication.
Continuously look for opportunities to optimize our problem resolution strategies.
RequirementsExperience with client service and client support systems and processes.
Ability to troubleshoot problems and uncover root cause. Finds ways to get beyond roadblocks and reach problem resolution.
Will provide prompt and accurate responses to customers and properly prioritize all customer incidents.
Curious, self-directed attitude with strong attention to detail, time management skills, and ability to juggle priorities in order to meet client expectations and deadlines.
Flexible personality and responds positively to change.
Strong written and verbal communication.
Able to work varied shifts.
Experience working with Zendesk and/or JIRA is a plus.
Experience working with technology products including: Assessment, CRM, and ATS processes a plus.
If this sounds like the next step for your career, we’d love to hear from you!
Perks:
Competitive compensation
Structured training/growth programs
Open, collaborative culture
At Symphony Talent, we respect relationships with one another just as we respect our relationships with our clients, partners and supporters. Integrity is ingrained in our core values and we are committed to an open and honest work culture. Our teams of creative thinkers are inspired to make a unique impact in this often complex market landscape. We are committed to building an organization fueled by the likes and minds of those passionate for this industry.

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