[New Job Vacancy] job in CorTech, (San Antonio, TX) – Jobs in San Antonio, TX

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Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
San Antonio, TX
Job Category :
 General jobs

Full Job Description :-
Monday-Friday 8am -5pm CT.

Office Hybrid Work Model

San Antonio Office Location – LOCALS ONLY

As directed by the Complaints Management, the Data Coordinator is accountable for preparing, designing and maintaining customer focused quality metrics reports to support but not limited to escalation process, monthly reviews, Quarterly Business Review with customers, Management Reviews. This position actively utilizes statistical problem-solving techniques to drive continuous improvement activities and bring visibility to customer and quality trending issues. Additional responsibilities are delegated by Complaints Management.

Primary Responsibilities and Duties

Manage the quality data reporting elements for the US and Canada regions. Lead efforts in gathering data and preparing it for periodic formal submittal to USLT and Strategic Key
Accounts Group

Prepare customer specific metrics, to support and address customer needs
Design metrics reports to give visibility quality KPIs
Design metrics to meet the needs of management and provided report training as needed
Create and generate reports necessary to track, trend and analyze all North America KPIs, metrics, and measurements
Process and analyze data in context, looking for patterns to help management make timely informed decisions and for escalation to the business unit
Consistent application of Quality System standards to assigned Quality System area.
Develops solutions to routine assigned activities of moderate scope & complexity. Ensures quality conduct of projects, including design, data summary and interpretation, report
and manuscript preparation and review adherence to applicable regulation.

Maintain and manage the US and Canada quality dashboard
Coordinate periodical Business Complaints data review to identify and address trends.
Provide metrics training and reporting training as directed by the Management.
Maintains annual competencies through training and documentation of training
Participate in all required training classes, including but not limited to, C2C training.
Participate in interdepartmental Lean, Six Sigma and other continuous improvement projects as needed
May facilitate Quality metric presentations(internal and external)
May perform other duties as required

Scope of Responsibility:
Demonstrate timely and accurate analytics practices.
Maintain in-depth knowledge of company, department and quality products polices and processes.
Works in close coordination with other departments to meet resolution and quality expectations
Maintain the quality data reporting elements for US and Canada, assist and improve the customer experience in relation to product complaints.
Participate in training activities


Consistent application of Quality System standards to assigned Quality System area
Subject matter expert of Quality Systems regulatory requirements and application to company/unit requirements

Advanced knowledge in Excel and Access
Comprehensive knowledge of Quality System standards and regulations including 21
CFR 803 & 820, ISO 13485 and Canadian Regulations Skills

Excellent verbal and written communication skills
Demonstrated analytical capability
Continuous and versatile learner
Ability to work well in a team-oriented environment
Ability To manage multiple priorities and demonstrate independent and strategic


Bachelor’s degree or 6 years’ relative experience in lieu of a degree
Experience (indicate the number of years)
A minimum of 4 years relevant experience or a combination of equivalent education and relevant experience
A minimum of 1 year of experience in data management and the preparation of materials for meetings and presentations

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