[New Job Vacancy] job in National Domestic Violence Hotline, (Houston, TX) – Jobs in Houston, TX

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Job Opening details:-
Company Name :-
National Domestic Violence Hotline
Position Name :-

Company Location :-
Houston, TX
Job Category :
 General jobs

Full Job Description :-
Our office is in Austin Texas, and, at this time during the COVID Pandemic, The Hotline will continue to work remotely. To be eligible for this position, you must live in the qualifying areas Austin, DFW, Houston, and San Antonio.
Note: If you are in the Austin area this role will be fully remote until it is safe to return to our office based on the CDC guidelines. When it is safe to return, Austin staff will continue to primarily work remotely and may be required to come into the office at some frequency to be determined.
General Position Purpose Statement
The National Domestic Violence Hotline operates 24/7. The advocate responds to incoming calls, chats and texts from intimate partner violence victims, supporters, the general public and service providers to support and shift power back to those affected by relationship abuse. The advocate provides anonymous and confidential services including information, emotional support, referrals and options to increase safety and to work towards creating a world where all relationships are healthy and free from violence.
Watch this video for an example of Hotline advocacy at work: https://youtu.be/ftMhgFk0rbg
All work is informed by, and conducted through adherence to, the values of The Hotline:
Integrity: We conduct every aspect of our work to the highest ethical standards and hold ourselves accountable to them. We value transparency and staunchly safeguard the confidentiality of those we serve.Thought Leadership: We are committed to learning constantly, developing innovative practices and evolving strategies as necessary to achieve our mission and vision.Excellence: We value performance and results. We aspire to be the best and to embrace the challenge to exceed expectations.Collaboration: We work as a team within the organization and with a wide range of partners outside of it, in the belief that only through these partnerships will we achieve the broadest impact.Social justice: We value diverse perspectives and strive to incorporate an anti-oppression lens in all aspects of our work.Caring: We conduct our work with compassion and in the spirit of inclusion, and we meet all individuals with respect and without judgment.Survivor-centered: Our work begins and ends with the interests of survivors of relationship abuse in mind.
Shifts Available:
Sunday – Thursday 3:45 pm – 12:15 am
Holiday schedule: Thanksgiving Even
This position requires a mandatory 4-week online “face-to-face” (on camera) training via Zoom held Monday thru Friday from May 16, 2022 – June 17, 2022, from 9:30 am – 6:00 pm CST.
The base salary starts at $20.09/hour, plus shift & language differential (if applicable)*

Shift Differential (3:45pm and 9:45pm Monday – Friday): $1.00 per hour
Shift Differential (9:45pm and 7:15am Monday – Friday): $2.00 per hour
Shift Differential (7:15am – 9:45pm Saturday and Sunday): $1.75 per hour
Shift Differential (9:45pm – 7:15am Friday, Saturday, Sunday): $2.50 per hour
Bilingual Differential: $1.25 per hour

Essential Responsibilities/Duties

Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships and how these dynamics are impacted by societal oppressions, including sexism, racism, xenophobia, ableism, classism, heterosexism, transphobia, islamophobia, and antisemitism
Perform all duties with social justice and racial equity lens.
Provide advocacy services with social justice and racial equity lens based on The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals to contacts as appropriate.
Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts’ needs and experiences, considering how these are impacted by societal oppressions.
Consistently and accurately collect and record required caller information into a database, including demographic information such as race, gender, and age, which contribute to data compilation on demographics of intimate partner violence.
Communicate database updates and changes to Database Specialist.
Respond with compassion and awareness to people of various backgrounds including people of color, people with disabilities and/or people who are lesbian, gay, bisexual, transgender or otherwise identified with awareness of values, languages and the ways of knowing and being of the diverse cultures of our callers.
Utilize emotional intelligence, a social justice and racial equity lens, and self-awareness to communicate with intention and integrity with all members of The Hotline staff and The Hotline’s contacts.
Maintain emotional stamina and utilize resilience strategies to deal with stressful situations, including complaints, unsuitable callers and callers in crisis situations.
Be helpful, respectful, generative, approachable and team-oriented in ways that contribute toward building strong working relationships and a positive work environment.
Strictly adhere to The Hotline’s confidentiality policy and respect the confidentiality of our callers, donors, members, staff, volunteers and of the National Domestic Violence Hotline itself.
Attend required meetings and training, including, but not limited to, advocate team meetings and in-service training, which may be scheduled outside the advocate’s normal work hours.
Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage.
Be accountable and dependable, maintaining a consistent level of performance and being on time for all workplace activities.


A High School Diploma or equivalent is required; a college degree in social work or related field preferred.
Professional and/or personal experience may substitute for educational requirements.
One year of experience in social services preferred.
Six months of experience providing crisis intervention preferred.
Experience/familiarity with computers. Knowledge of Apple programs preferred.
Ability to type a minimum of 45 WPM.
Ability to work shifts that will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
Ability to manage time and navigate multiple software’s within a time frame.
Demonstrated ability to manage high stress situations.
Ability to work as a team member, providing support and constructive feedback in interpersonal interactions.
Demonstrates initiative and the ability to be flexible and creative.
Ability to work with people from a variety of backgrounds and experiences.
Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
Commitment to NDVH program philosophy.
Understanding of an empowerment-based advocacy model of services.
Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
Knowledge of the history of the battered women’s movement in Texas and the United States.
A consistent positive solution-oriented response that includes communicating about challenges to the appropriate person in a constructive and productive manner.
Intentionally and actively fostering positive working relationships and organizational culture.
Ability to be flexible, if needed, to work outside of normal business hours.
Ability to attend required meetings (including but not limited to Program Team, Advocate Team Meetings, etc.) which may be scheduled outside of the position’s regular schedule.

Working Conditions

Ability to read, write and converse in English; Ability to read and write in Spanish required.
Must have the emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
Works in a normal office environment with minimum exposure to dust, noise, or temperature extremes. Requires bending, stooping, lifting, and carrying objects up to 25 pounds, with or without accommodations.

This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties, responsibilities, and skills required for this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties required by the job objectives, supervisor, and mission and values of The Hotline. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.
The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.
Job Type: Full-time
Pay: From $20.09 per hour

Dental insurance
Health insurance
Paid time off
Vision insurance


8 hour shift
Weekend availability

Work Location: Multiple Locations

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