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Job Opening details:-
Company Name :- Vodafone Idea
Position Name :-
Company Location :- Pune, Maharashtra
Job Category : General jobs
Full Job Description :-
Job Req ID: 18366
Location: Pune, IN
System Support & UAT Team member
Job Level/ Designation
Function / Department
Customer Service/Quality Assurance
Conduct UAT of products, processes, system changes for both Prepaid and Postpaid across 22 circles.
Ensure correct product, system and application rollout within aggressive timelines and meet competitive demands in the market place. To perform timely UAT and speedy defect fixing for timely Go To Market efficiency.
Carry out system and process changes across 22 circles along with ensuring reduction in customer complaints.
Key Result Areas/Accountabilities
Quick uptake of demands raised and speedy progress and deployment of the same once FRS is ready.
Timely tracking and escalation in case of delay
Ensure clarity of business requirements to avoid pitfalls in solution design and gaps at delivery Maintaining a comprehensive updated UAT checklist & tracker.
Publishing a weekly dashboard on the same for status update & flagging delays/ obstruction. Supportive M.I.S. to be maintained for senior mgmt. presentations.
Periodic meeting with IT Demand team for update & review.
Testing – Demands & Project UAT
Create appropriate test cases for UAT Timely communication & readiness of internal support team or/and UAT Partner agency
Specific definition of UAT along with scope test sheets and scenarios to be tested
Testing – Operations (Upgrade/ Infrastructure impact) Create appropriate test cases for UAT/ sanity, if & as recommended by IT Operations & Project team. These activities are operational exercises not involving any functionality impact for business or customer experience; hence not mandated for business UAT/sanity scope. Timely communication & readiness of circle UAT SPOCs or/and UAT Partner agency (Q Degrees)
Critical Care & Support – Post roll-out assistance/ hand-holding Post Go-Live support to circle CS teams as well as IT Operations to smoothen the roll-out experience.
Core Competencies, Knowledge, Experience
Core competencies – Project management, Vendor management, Demand management, BRS-FRS drafting & comprehension
Knowledge – Servicing platform, Billing system, Process understanding & Telecom business insights.
Experience – telecom operations of at-least 5-7 years; Transformation project experience in telecom of at-least 5-7 years, managing teams for at-least 4-5 years.
Technical / professional qualifications – PMP / MBA certification is an advantage.
Must have technical / professional qualifications
PMP / MBA certification is an advantage.
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