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Job Opening details:-
Company Name :- Quacquarelli Symonds
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education analytics and solutions. At QS we want to ensure candidates have access to our independent insight-led services, so they can make the right choices for them, and for their future.
Our activities span 50 countries, working with over many of the world’s leading higher education institutions and employers. We’re famous for the QS World University Rankings, the world’s most popular source of comparative insight into university performance. It’s from our detailed research, and this depth of understanding of all things education, that we seek to show leadership and be a lifelong decision partner for students and institutions alike.
QS is a multi-cultural organization, with more than 25 languages spoken by our team members. We are known for our entrepreneurial spirit and actively encourage employees to initiate and develop ideas and share the rewards of our success. You should be comfortable with the challenges of a dynamic environment.
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
QS Enrolment Solutions (QSES) is an internationally established, market-leading provider of technology, marketing and managed services and solutions to higher education institutions in the UK, Europe, the US and Australia.
This is a client facing role and the Customer Service Executive works closely with university recruitment, admissions and marketing teams to execute operational activity flawlessly. Working alongside our internal teams, you will manage consistent, timely execution of project tasks, ensuring that QSES is seen as an extension of our partner institutions.
You will be expected to engage with clients via phone, email and in person to manage relationships with operational stakeholders and support the delivery of QSES services.
To be successful in this role you will have:
Exceptional customer service and communication skills
Ability to build, maintain and grow high performing working relationships
Outstanding attention to detail
The ability to learn quickly and a drive to develop and cultivate expertise
A positive, solutions-focused attitude and a sense of humour
The ability to work well under pressure and meet deadlines
The ability to own and deliver on projects from start to finish
An international outlook and an appreciation for diversity
The role is based in our Bangalore office. Client visits may be required at times within Europe.
Primary functions in supporting the Client Delivery function within the wider Client Success team:
Engage with clients via phone, email and in person to manage relationships with operational stakeholders and support the delivery of QSES serviceSupport the understanding of clients’ strategic direction and support its translation into operational deliverySupport regular client engagement activitiesBalance exceptional client service with internal imperativesCreate and maintain high performing relationships internally and externallyDevise and communicate recommendations for operational improvementsGather and present relevant data and analytics to inform client decision makingContribute to discussions around industry issuesConduct and coordinate administrative tasks including marketing broadcasts and data processing
Customer service experience (B2C or B2B)
Consistently strong client service ethos and relationship building skills
The ability to balance the multiple priorities simultaneously
Desire to learn variety of skills including influencing colleagues and client stakeholders
Interest in developing project management skills
Excellent attention to detail
Ability to manage and meet deadlines
Strong communication skills
Right to live and work in India
Higher Education background
Knowledge of the international and domestic student journey in relation to UK Higher Education
Knowledge of digital and automated marketing
Engage with stakeholders across Universities via phone, email and in personSupport the organisation of and participation in client training and learning sessions Attendance at relevant industry conferencesSupport interpretation and presentation of data and QSES insight Provide proactive recommendations for prospect engagement campaignsIdentify opportunities for improvement within client operational activity
Manage process flow documents and client facing administrative tasks Supervision and delivery of broadcast services Maintenance of chat platform and data capture (and new technologies as they emerge) Update and re-create web forms alongside the marketing team
Assist with administrative function and invoicing proceduresInitiating communication and distribute reconciliation results
Create and deliver reports, including QSES client portal and other technologiesCommunicate areas of risk and opportunity to senior management teamIdentify opportunity for improvements
Supporting Client Delivery team to ensure client reference data is accurate in CRMS Supervision of communications templates and content within CRMS
Any other duties reasonably requested or needed to be successful in the role
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