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Job Opening details:-
Company Name :- Hewlett Packard Enterprise
Position Name :-
Company Location :- Pune, Maharashtra
Job Category : General jobs
Full Job Description :-
Storage Support Engineer
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
The Global Remote Services engineer (GRS – Collaboration ) will be responsible for complete resolution of complex problems at a large enterprise level and mission critical storage environments. The candidate will provide expert level assistance directly to Customers, Partners, TEC engineers, Field CEs, Escalation engineers and Resellers/VARs. Some of the main responsibilities include Problem reproduction, Interfacing with the engineering team, QA and development engineers, Escalation and Elevation management, development of knowledge base and training material, mentoring and formal training delivery.
Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Storage products like 3PAR/Primera, EVA and MSA systems. This will also involve troubleshooting of related components like SAN Switches and host bus adapters, as well as working on performance and host connectivity related issues which would need excellent knowledge on Operating systems, Virtualization and Networking. Providing leadership in technical problem management, working closely with end customers, HP remote and field support staff is also part of added responsibilities of this role.
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Participate in Knowledge creation and management activities
Asses and appreciate technical issue as well as customer’s business impact and communicate appropriately with the customer.
Deliver internal trainings and tech-share sessions as needed
Knowledge & Skills Required:
Excellent product knowledge and troubleshooting skills on 3PAR/Primera and/or EVA/MSA/NAS products. Product knowledge on HPE nearline /Storeonce products will value add.
Excellent knowledge on Operating systems, Virtualization and Networking
Good understanding and troubleshooting knowledge on Storage Area Networks
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing and storage
Able to lead resolution activities with escalated customers
Ability to mentor new agents and contribute to technical action plans
Join us and make your mark!
We offer:A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
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