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Job Opening details:-
Company Name :- Hemmersbach GmbH & Co. KG
Position Name :-
Company Location :- Pune, Maharashtra
Job Category : General jobs
Full Job Description :-
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Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide On-call support if required outside business hours on a rotational basis
Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes:
Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support, changes, upgrades, commissioning and Decommissioning activities
Rack cabling, clean cable routing and cable management within racks
Support for Component upgrades, swaps, change-out, Lights-on verification, reboots
Assist with asset and inventory management of hardware and data center supplies
Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors
Participate and support SWAT team activities in response to Incident/problem resolution
Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities – both drill/exercise and real events.
Emergency response (on-call) support to system outages
Provide customer facing end-user support that includes
Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
IMAC support including large scale/bulk office moves/re-stack activities (all moves)
Support for Operating System, base load software, MS Office suite and other business application
Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
Support for the Mobility devices (IOS/iPhone/IPads)
VIP and home-based office (HBO) user support
Manage the ticket queue in ServiceNow and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Strong understanding of Client based Operating Systems
Strong ticketing system experience -ServiceNow
Strong understanding of end user hardware & infra solutions
Strong knowledge of industry standard applications/tools/Devices
Proficient with common network protocols (TCP/IP) for device connectivity issues
Excellent communication skills (English & Local language)
Excellent customer engagement and customer service skills
Strong desire to help, share, and assist others
Excellent analytical skills, Work Ethic and Problem-solving skills
Basic Safety knowledge in order to assist users with ergonomic equipment
Ability to lift heavy equipment’s within stockroom & Service room for racking & Stacking
Ability to be on your feet all day, weekend work as well for on-call support (rotation)
Customer experience – CSAT focused with Customer is #1 Attitude
Demonstrate ownership and responsibility to assignments
Strong ticketing system experience
Strong technical aptitude and ability to research and solve complex issues independently
Show adaptability and flexibility in work to suit business requirements
Professional and courteous and Ability and patience to work in a high dense client environment
Flexible for travelling to remote sites/Colocations
Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
A secure job in a constantly growing international company
Strong team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal development
Mentoring programme to get you started with the support of an experienced colleague
Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
A company that is not only continuously commercially successful but also provides a sense of purpose:
Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.
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