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Job Opening details:-
Company Name :- Frontier Airlines, Inc
Position Name :-
Company Location :- Denver, CO 80239
Job Category : General jobs
Full Job Description :-
Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The Claims Specialist is responsible for investigation, research, and organization of documents, statements and other legal files for claims review and case preparation. They are responsible for the coordination and assistance in communication with flight attendants, pilots, ground service agents and department leaders. The claims specialist will work with local, state and federal agencies to ensure the prompt responses to subpoenas and other legal requests. This position works in conjunction with the legal department to maintain records for all litigation against the company as well as represent Frontier in small claims cases throughout the country. This position ensures compliance by following company policies, procedures, and guidelines, as well as state and federal regulations.
Success in this position is measured by:
Negotiating and resolving claims in a timely while minimizing financial impact to the company
Reviewing insurance cases resulting from passenger claims and collecting/recording all relevant data
Providing well-informed court testimonies as the company representative in small claims and other legal matters, as necessary
Uphold relationships and communication with the company’s insurers
Continuous risk management in processing and resolving customers’ claims against the company
Research and record all small claims proceedings and attempt to resolve complaint Fully investigate and research all customer claims against Frontier and respond to requests from external legal counsel Research internal reports (irregular operations alerts, daily ops reports, PIR passenger incident reports, PNR reservation details, en-route reports, flight schedules and crew details and any other sources deemed necessary) to assist in determining resolution of complaints and inquiries to achieve departmental goals in accordance with DOT regulatory regulations Ensure compliance by following company policies, procedures, and guidelines, as well as state and federal regulations Keep current with DOT regulations that have direct impact on Customer Advocates and Frontier disability practices Review manuals, training curriculums, videos, alerts, etc for relevant information pertaining to each claim Monitor other airlines’ disability practices, websites, policies and procedures
Complaint Handling (25%)
Attend mediation and/or small claims proceedings as a representative for Frontier Airlines Analyze and determine the appropriate response and possible compensation for incoming claims in a timely manner utilizing a thorough understanding of company policies
o Maintains quality customer service by following customer services practices and responding to customer inquiries
Execute subpoenas as requested from local, state and federal law enforcement Aggregate and maintain information for insurance purposes including maintaining positive communication with insurance analysts Represent Frontier in small claims cases, mediation, and litigation as requested by legal counsel
o Provides legal support by assembling documentation for settlement action
Work in conjunction with involved parties, lawyers, and outside vendors to schedule interviews, meetings, and depositions Contribute to discussions to determine and implement the ongoing development of best practices and processes for responses to customer contacts Provide weekly reporting on active claim status to various department leaders Document specific claims by completing and recording forms, reports, logs, and records
Participate on an as-needed basis with interdepartmental projects that impact Customer Care.
Minimum 2-4 year of related professional experience
Associate or Bachelor’s degree preferred
Preferred – minimum of 3-year airline experience, preferably ATO or reservations, working with the reservations system
Familiarity with Windows-based software programs and database experience
Experience in working with customers in pursuit of finding resolution and conflict resolution skills
Knowledge, Skills and Abilities
Good understanding of insurance claims negotiation and settlement techniques
The ability to de-escalate customer issues
Be able to communicate efficiently and effectively both written and verbally
Ability to respect privacy issues and confidential information
Proven letter-writing abilities including high proficiency in grammar and spelling
Familiarity with Windows-based software programs and database experience
Aptitude to make fair and unbiased appraisals of customer concerns
Working knowledge of DOT regulations that impact airline travel, especially related to complaint handling
Familiarity with the DOT’s federal regulations, 14 CFR Part 382 – Nondiscrimination on the Basis of Disability in Air Travel
Accuracy in interpreting and applying policies with respect to customer inquiries or service incidents
Ability to manage multiple tasks at once with frequent interruptions
Ability to work within a corporate environment including interactions with various levels of management
Excellent organizational skills and a high level of attention to details
Ability to prioritize and coordinate multiple tasks
Excellent communicator with active listening skills
Understands the value of collecting customer feedback data and creating usable reports for identifying trends
Proven leadership skills to establish, coordinate and complete special projects
Strong background in handling challenging customer and personnel problems
Proven ability to mediate, negotiate and reach resolution with various matters
Knowledge and competency with various software programs (Xcel, Word, Outlook, RNT, Avaya, Voxify, MDM, Navitaire)
Standard office equipment, including PC, copier, fax machine, printer
Typical office environment, adequately heated and cooled
Generally, not required.
General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Range: $48,160.00 – $60,200.00
Work Environment / Remote Work Options
This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)
If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
If headquarters-based, typical office environment, adequately heated and cooled
Diversity and Drug-Free Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
COVID Vaccination Policy for New Hires
Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs, if not already employed by Frontier Airlines. Proof of vaccination will be required at hire.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to cha
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