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Job Opening details:-
Company Name :- Dunzo
Position Name :-
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
WatchTower is a team within Control Tower of Dunzo which monitors the key operational metrics 24/7 and identifies initiatives / process improvements which can be driven to improve these metrics.
Roles & Responsibilities
Periodic and on time publication of performance data visibility.
Tracking and driving continuous improvement across all defined Goals/KPI/metrics.
Monitor the Supply, Store Ops and Procurement Dashboards to identify breaches, work with respective stakeholders any to ensure it doesn’t breach the defined control limits.
Follow up with concerned stakeholders and ensure completion of corrective action.
Follow the SOPs and closely working with City Operations to ensure 100% compliance to SOPs.
Alert users on discrepancies & escalate recurring issues to management.
Demonstrate excellent troubleshooting and problem-solving skills.
Use judgement to timely escalate appropriate operational lapses.
Gather data and analyse data to arrive at actionable insights.
Ensure complete documentation of all activities/ escalations undertaken with respect to alerts raised.
Drive control on upper and lower thresholds on defined business & ops metrics.
Skill Set Required
Impeccable Process knowledge.
Good Organising skills to plan ahead in order to complete all projects/activities within tight timelines. Ability to influence key stakeholders.
A “builder” personality, Ownership and bias for action, excellent at simplifying complex issues.
Bachelor’s Degree in Engineering or Business Administration.
6 months – 1 year experience in operations facing role.
Well versed with Excel, Tableau and functional knowledge of SQL.
CTC – Upto 6 LPA
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