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Job Opening details:-
Company Name :- SAP
Position Name :- Technical Project Lead- SAP Infrastructure / OS Administration / Server management
Company Location :- Bengaluru, Karnataka
Job Category : General jobs
Full Job Description :-
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
As a Customer Service Request Owner, you ensure the delivery of robust, downtime optimized and highly automated lifecycle management activities within ECS.
You will take end to end ownership of customer service request fulfillment in Infrastructure area considering accelerated growth (RISE with SAP). Focus of your activities will be increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.
Following activities are part of the role as Customer Service Request Owner in Infrastructure Area:
Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities
Structure and coordinate activities, action plans incl. requirements engineering, prioritization, and create aligned timelines for deliverables
Drive issue resolution together with the team and utilizing the expert network
Manage relationship between different stakeholder groups inside and outside ECS Delivery
Create and align test plans, support and perform testing/validation and roll-out activities
Support technology-related projects in complex environment
7+ Years of professional experience as a technical consultant in SAP cloud implementation & migration projects or as technical project lead with customer interaction.
Best practices experience in Infrastructure (OS, Storage, Network, Hardware) / SAP application / technology / Server management
Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures
Project management skills
Strong OS Administration (Linux) including security patch updates, OS Upgrades, Network, Storage, Infrastructure Operations know-how ideally in multi-cloud environment would be preferred.
Strong analytical and problem-solving skills
Willingness and experience working in international teams
Ideally familiar with trending technologies and tools
SAP Enterprise Cloud Services (ECS) is SAP’s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.
We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:329340 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time |
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