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Job Opening details:-
Company Name :- Stefanini, Inc
Position Name :- Systems Admin,Lead (VMWare)
Company Location :- Noida, Uttar Pradesh
Job Category : General jobs
Full Job Description :-
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why we are different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Role: VMWare Lead position
Location- Noida/ Hyderabad/ Pune
Shifts- US/ UK = Rotational
Exp- 8 + yrs relevant
Supervision of the team(s) to ensure compliance of performance management targets and customer satisfaction.
Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.
Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.
To provide hands on support for critical incidents or if demand exceeds team resources available
Working experience on cloud technologies (private, hybrid & public clouds)
Knowledge of IT services under IaaS portfolio
To build and maintain effective relationship with Service management and corresponding Stefanini Enterprise Service counterparts.
Development of team to ensure skills levels match both current and future operational and customer requirements.
Schedule staff training, leave requests, duty rosters, and overall workforce planning requirements.
Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews, defined ownership and continuous service improvement.
Ensure adherence to company procedures to assure call quality, customer satisfaction and restoration of customer service as soon as possible
Review of all necessary reporting to ensure operational, SLA and customer support targets are met.
Designing Implementation and Administration of compute infrastructure
Conduct & successfully complete UAT sign-off of the assigned projects.
Conduct training / knowledge transfer session to the internal support teams.
Perform / Participate in POC / Staging for complex security solutions or projects.
Prepare RCA for critical/major incidents
Support technical teams and operations manager ensuring SLAs are achieved
Support on DR drills and execution of DR and fall back activities
Coordination with Third parties, Vendors and suppliers for fault resolution.
Daily review of primary KPI reporting, review of MTTR, Status & Escalation completions, internal fix percentages and to complete root cause investigation when outside of objective. Feedback to departmental management on actions to improve.
Deputize for senior departmental management in their absence.
Represent the Service desk at required customer meetings and service reviews.
Undertake any other reasonable task as requested by departmental management.
Good hands-on experience in implementation, administration & troubleshooting of VMware vSphere (6.x and 7.x) environment.Experience in performance tuning and bottleneck of VMWare servers and resourcesGood hands-on experience of VMWare, NSX, and virtualization technologyWorking experience on VMware Horizon, vRealize Automation and other vRealize Suite ProductsUnderstanding of VMware Licensing and SupportExperience implementation, execution of compute virtualization projectsExperience in backup and recovery of Virtual machines and virtual infrastructureGood Knowledge & experience on Back-up, Restore technologiesGood Administration Concepts, Event Log Monitoring, Analysis, Troubleshooting and resolution methods on VMware appliances and Operating SystemsBlade / Rack Server Firmware, patching and driver update etc.Knowledge about Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etc.Should have knowledge of ITIL processes.Experience working in ITIL tools like ServiceNow, Remedy etc.Experience of virtualization technologies like Citrix and Hyper-V will be an added advantage.Understanding of networking technologies will be an added advantage.Understanding of Low-level and High Level Design.
Minimum of 8+ years related work experience in customer facing organizations within the telecom or IT industry specifically into VmwareTechnology.
Education and certifications:
Fulltime graduation from reputed institute
Certification: VCP6.0 +, ITIL-Foundation and any other Cloud Certification
Ability to work in operational model
Ability to work on critical incidents
Ability to handle major incidents and troubleshooting of the same
Very good verbal and written communication skill using English language
Being able to work under pressure
Being able to be available 24×7 for production support.
Ability to handle multiple projects simultaneously
Must be able to demonstrate customer first approach
Ability take ownership, troubleshoot, and coordinate the issue until it is resolved
Ability to identify trend and perform root cause investigate
Able to setup conference call / virtual meetings and lead troubleshooting sessions
Good at creating knowledge articles and SOPs
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